What’s Next?
- An email and phone call from one of our representatives.
- A time & cost estimation.
- An in-person meeting.
Last updated: [Jun 11, 2026]
This policy explains how Tiny Sparkles handles cancellations, delivery issues, and refund requests for WordPress plugins and digital services purchased from us.
Please review the product description, compatibility requirements, license terms, and delivery information before purchasing a plugin.
For custom services, please review and approve the written quote, including the scope, deliverables, payment terms, estimated schedule, and revision allowance.
If you are unsure whether an offer meets your needs, contact us before payment.
If you experience a technical issue, contact us within 14 days of receiving access to the plugin. Include your order number, a description of the problem, and relevant WordPress and PHP version details.
We will review the issue and may ask for information reasonably needed to reproduce it. Where appropriate, we will offer troubleshooting, a corrected file, or another suitable solution.
A refund may be appropriate when:
A change of mind, an unused license, or a requirement that was not included in the product description does not automatically qualify for a refund. This does not limit any mandatory cancellation or refund rights that apply to your purchase.
The 14-day reporting period does not replace or shorten rights provided by applicable law.
Please check the stated requirements before purchase. If your website meets those requirements but the plugin does not work as described, contact us so we can investigate.
Issues caused by unsupported software, unauthorized modifications, or unrelated third-party conflicts will be reviewed individually. We will explain any limitation affecting our ability to resolve the issue.
You may request cancellation by contacting us with your order number.
We will provide an explanation of any amount retained for completed work or approved costs. We do not treat payment alone as proof that work has begun.
Included revisions are defined in your service quote. Please provide clear, consolidated feedback so we can address issues within the agreed scope.
A request for new features, additional designs, or a different project direction is a scope change rather than evidence that the original work was defective. Additional work requires a separate agreement.
If we cannot deliver the agreed work, we will discuss an appropriate remedy, which may include a revised delivery arrangement or a refund for the undelivered portion.
If you cannot access a plugin or have not received an expected service deliverable, please contact us promptly.
For custom projects, delays in receiving required materials, access, or approvals may affect the schedule. We will communicate any revised estimate.
If a material delay is caused by us, you may contact us to agree on a revised schedule or request cancellation of the undelivered work, subject to applicable rights.
Our service fees are separate from advertising spend paid directly to an advertising platform.
Refunds for advertising charges, hosting, domains, software subscriptions, stock assets, or other purchases made directly from third parties must be requested from the relevant provider under its terms.
If you authorized us to purchase a third-party item on your behalf, we will explain the applicable refund restrictions before purchase and account for any recoverable amount when reviewing your cancellation.
Our plugin plans do not automatically renew. A renewal requires a separate purchase or your explicit agreement.
If you believe a renewal payment was made in error, contact us promptly so we can review it.
Use our Contact page and provide:
Do not send your full payment card number, security code, or account passwords.
We will notify you of the outcome after reviewing your request. Approved refunds will normally be returned to the original payment method.
The time required for a refund to appear depends on the payment provider and your financial institution. We will confirm when the refund has been submitted.
If the original payment method cannot receive a refund, we will work with the payment provider to identify an appropriate alternative.
Nothing in this policy excludes or limits rights that cannot lawfully be excluded, including applicable rights relating to defective or misdescribed products, undelivered services, or cancellation.
Where special consent is required to begin a service or supply digital content during a statutory cancellation period, that consent must be obtained separately as required. This policy alone does not constitute your consent or waiver of those rights.
We may update this policy for future purchases. Changes will not retroactively reduce the rights or agreed refund terms attached to an existing order.
For questions about this policy or an existing purchase, please visit our
Company name: TINY SPARKLES
Company representative: HOANG PHUNG
Business address: 10219 242ND AVE NE, REDMOND, WA, 98053-2502, UNITED STATES
Email:
[email protected]